Technology has become ubiquitous. It influences virtually every aspect of business operations. Like the sirens of ancient mythology, technology lures management with promises of significant potential:
» Improved customer service.
» Increased operating efficiencies.
» Improved management information
and control.
More often than not, those promises fail to be fully realized.
Today, an over reliance on technology as the solution to business problems is common. Cause and effect are often not fully considered and the underlying organizational problems remain. Too often, implementing the technology is seen as the end-point and integrating the technology into the organiza-tion is short-changed. Benefits are delayed and new inefficiencies are introduced.